Inbound Telephony Applications

As with our Outbound Telephony Applications, our Inbound Telephony Applications are built off of a similar Interactive Voice Response (IVR) platform in that it recognizes the number that the caller dialed and reacts accordingly. This single IVR platform can handle thousands of different telephony programs including customer satisfaction surveys, preemployment screening applications, contest, sweepstakes, enrollment programs and information on demand applications.

Customer Satisfaction Surveys

Post sale customer satisfaction is important to every business. Unfortunately many businesses do not solicit this information or when it is solicited, the answers are less honest because they are given to a live person who may have been the same person that handled their account during the sale. Unbiased, computer based surveys are a cost effective solution to post sale or post visit customer satisfaction surveys. Gathering this information and compiling it into easy to read and understand reports, providing raw data back to the customer, and making the information available to the customer in real-time via the internet are all built-in components of this service.

Contests, Sweepstakes and Enrollment

The basic concept is similar with all of these applications. Using our inbound IVR platform, we can quickly deploy an application that will allow callers to dial a toll free number or send an email/SMS message to us to register or take part in a contest, sweepstakes or other program enrollment. These applications can also be made self-serve, where users can setup their own programs on the fly and do not need assistance from Sayers Media Group. All of these applications come with real time web or email based reporting to view enrollment.

Pre-employment Screening

To increase the efficiency of scheduling job interviews for larger hiring opportunities, use of an IVR pre-employment screener can be instrumental. Callers dial-in to a specific toll-free number that is associated with a particular job opening and answer a series of questions to pre-qualify the applicant. In many cases, pre-qualified applicants can move to a second phase of the IVR application that asks a more detailed or specific set of questions to narrow down a smaller field of applicants. Those who make it though both phases of the application can then go on to a scheduling application that is then made available to the store or branch management to conduct in person interviews.

Information on Demand

A relatively simple application that provides a tremendous value to many companies and organizations. Some basic examples are phone numbers setup where employees can call in to check if their office or school is open for the day, applications such as neighborhood announcements, weather alerts, school closings and various other applications. These applications are often combined with the automated outbound application for message delivery in addition to making it available for inbound callers.